Pre-Order + Shipping + Returns

Pre-Order Items

Some items are available for pre-order. Whether a product is out-of-stock or soon to be launched, pre-ordering acts as a reservation that guarantees our customers access at the earliest possible availability.

How does Pre-Order work?

You can contact us via phone or email requesting to pre-order a specific product. First, we will confirm if the item is available for pre-order and if it is, we will then place the pre-order for you and send you a confirmation email confirming the pre-order has been placed and estimated release or restock date. Please note, dates can fluctuate, and items are sometimes available sooner than anticipated and sometimes later. We do NOT require any payment or deposit to do this and if you change your mind by the time the item is released or restocked, there is no obligation to complete the pre-order purchase. When the item becomes available, we will contact you via email to confirm you’d still like to place the order and collect payment.

Pre-order items can be cancelled after they are processed and / or shipped, but our standard return policy will apply.

Shipping Cutoffs

Know when you need to place your orders to ensure they'll be delivered in time.

We cannot guarantee delivery for furniture and other large items delivered by truck.

Shipping Types

Our products are delivered in the following ways:

Ready to Ship

Ready to ship shipping times are estimated and may be subject to time frames based on warehouse and carrier speeds and scheduling. Please allow transit time for your item to arrive. A customer service team member will communicate the most up to date information for delivery and shipments and extended lead times on each order. ***DUE TO MANUFACTURER OVERLOAD, SOME ITEMS MAY EXCEED 15 DAYS TO SHIP***

Truck Delivery

Truck delivery, including Curbside and Threshold delivery for most furniture and other items that exceed parcel carrier shipping weight limits;
- Please note, all larger items, including items shipping for free are for Curbside or Threshold delivery only. Curbside delivery is defined as a signature-required delivery to your driveway and Threshold delivery is defined as signature-required delivery to your front porch, garage or first dry area outside of your home. Curbside and Threshold delivery carriers will NOT carry your delivery up-stairs or enter your home under any circumstance.
  - Freight company will make every effort to call and schedule the delivery in advance.
  - Orders that customers request be held at the freight company's facility due to prolonged unavailability may be subject to storage charges.
- We offer White Glove Delivery (inside delivery) on most items, and this is an upgrade to your purchase and please contact us before or after making your purchase for associated costs and we can coordinate this to be added to your order if desired.
- Curbside, Threshold and Premium White Glove Delivery Service will require you to make an appointment for delivery (signature required) and you will be responsible for any storage fees or held shipment charges for deliveries not scheduled in a timely manner.
  - All freight deliveries (including White Glove Delivery) require a signature at delivery. Freight deliveries requiring a signature at delivery will require verification of contact information provided with your order. Initial contact will be made via email to verify contact information. If we do not receive a response after several email attempts, we will then contact you via the phone number provided with your order. If we are unable to confirm your contact information within 7 days from placement of order, we reserve the right to cancel your order.
  - If you choose to accept the delivery without signing for it, it will void your ability to file a freight damage claim if damage is found after opening your package. See below for additional information regarding “Delivery Issues”.
  - Shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary based on Delivery Service schedules.
  - Lynx Design Studio, LLC, nor our affiliated brands Shop Madern or Madern Kids are NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Lynx Design Studio, LLC is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
  - Should storage charges or any other charges incur due to arrangements made without our authorization, Lynx Design Studio, LLC will send you an invoice via email for reimbursement of these expenses. All storage expenses incurred must be paid in full prior to final shipment of your product.

Parcel Delivery

Parcel delivery, including USPS, UPS and FedEX to your delivery address. Some items ship from overseas. Those packages will utilize global carriers.

Free Shipping (Excludes Alaska and Hawaii)

DELIVERY TO THE LOWER 48 US STATES:

Some items qualify for FREE SHIPPING with delivery to an address within the 48 contiguous states.

DELIVERY TO ALASKA AND HAWAII:

Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight.

Please note, furniture, artwork and any items weighing over 20 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering.

Standard Shipping

Most items ship from our supplier’s warehouse and usually ship within 5-10 business days of receiving your order. Items may take 4-6 weeks to arrive depending on warehouse location and final delivery destination.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Next Day Shipping* (small parcel)

For an extra charge of $35 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 3pm EST Monday through Friday, you'll receive your order the next business day; orders placed Friday after 3pm EST through Sunday will arrive on Tuesday.

Delivery Surcharges

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

International Shipping

International Shipping

Please contact us for international shipping rates prior to placing your order.

Cost of shipping to International destinations does not include the cost of taxes, tariffs or other customs fees. All taxes, tariffs and other customs fees are the responsibility of the receiver. Please note, furniture and items weighing over 40 lbs cannot be shipped to International destinations without requesting a quotation in advance of ordering.

International shipping lead times can be longer than the domestic lead times listed on the product page.

Delivery Issues

For Parcel Packages (those that ship via UPS, FedEx or DHL): If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider and email us with a package photo at: info@lynxdesignstudio.com. We’ll work with the manufacturer to resolve the issue. We suggest you always be present for delivery.

For Freight Deliveries (Large Furniture Items, Custom Artwork, etc): For any deliveries via a freight carrier (Curbside, Standard, White Glove, etc.), we ask that you please open and inspect all packages before signing for the package with the delivery carrier. Please do not keep the driver longer than 15 mins - Additional charges may apply. In most cases, a signature confirms that the product arrived in acceptable condition, waiving rights to a damage claim. If you notice damage after signing for the package, please take photos of the product and its package and email us immediately at info@lynxdesignstudio.com or within 24 hrs of receipt of delivery. You must keep the product original packaging so the product can be returned or it will not be returnable. Custom and Made to Order items are not returnable, but we will work with you to resolve flawed, damaged or defective items sent from the manufacturer. All freight deliveries will require you to be present to sign for them.

NOTE: If you sign for a signature-required freight shipment without reporting the damage, defect, or error, you are responsible for all such damages and your damage claim will be denied. All damage claims must also be received within 24 hours of receipt of delivery. Damage claims reported after 24 hours of your item's arrival will be declined.

Please allow 1 business day for our support team to respond.

Sales Tax

Sales tax on the merchandise total is charged for items shipped to the following states and US territories - State of Michigan*. Because sales or use tax was not collected on your purchase from Shop Madern and the purchase is not exempt from State sales or use tax merely because it is made over the internet or by other remote means, and each State requires purchasers to report all purchases taxable in the State for which no tax was collected by the retailer and the buyer to pay tax on those purchases made.

States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Madern by Lynx Design Studio+ and the local sales tax of the delivery destination is also charged. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

Returns

At Madern by Lynx Design Studio+, we take great pride in the quality of our merchandise. Most items are eligible for return within 15 days of purchase or delivery for a refund of the merchandise value. Some exclusions apply. Please contact us within 48 hours of receipt of delivery regarding defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

If you would like a return to your original form of payment, we charge a restocking fee between 10% - 15% of the item’s full retail price before discounts or promotions for smaller items and 25% restocking fee for oversized items and some brands, and this rate mainly applies to sideboards, cabinets, chairs, lounge chairs, sofas, sectionals, beds, dressers, nightstands, etc or special handling/fragile shipping items.

Restocking Fees - Why are you Charged?

When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. These items cannot be resold as “new”, even if no damaged is present. The amount can vary but is typically a percentage of the item's purchase price outlined above.

For oversized items: Round trip shipping and handling are deducted from the refund total for all oversized items returns.

For other items: Return trip shipping costs are deducted from the total refund for all returns.

In either case, we do not reimburse for the original cost of shipping that was involved, even if it was a "Free Shipping" item.

Ineligible Items

Final sale items
Made-to-Order (MTO) items - Made to order items begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returns or refunded at any time.
Made-to-Order Artwork - Made to order Artwork production begins 48 hours after your order is processed and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returned or refunded after 48 hours of order placement. A 10% restocking fee applies to cancelled orders before production.
Items damaged through normal wear and tear.
International orders and orders outside of the contiguous US.
Design Services.

Ways to Return

By mail — Items shipped by mail can be returned by mail. You will be responsible for return shipping and processing costs.
By phone — Furniture and other large items not delivered by mail must be arranged for return over the phone by calling 877.872.8857. You will be responsible for return shipping and processing costs (restocking fees).

Start a Return

Contact us for assistance with your return. Pack your item(s) safely in the original box and packaging. You will be responsible for return shipping costs.

Return Shipping Fees - Why are you responsible to pay the return shipping fees?

In order for Madern by Lynx Design Studio+ to provide free delivery and low prices, we do expect our customers to pay for the return shipping of an item returned back to us. We do suggest you price out shipping providers in your area for the best price. If a prepaid label is provided, this will be deducted from your refund. The return shipping costs can vary depending on the location of the return, size and weight of the item, and selected return method.

Delivery shipping fees or service charges collected on the order will not be refunded.

If an order is returned because you refused delivery, the appropriate return costs will be charged and deducted from your refund. See special circumstances above regarding freight deliveries requiring a signature. We will notify you at the time your order is processed if these circumstances apply to your order.

Damaged Items

To report a damaged, defective, or incorrect item, please contact our claims team within 48 hours of receipt of delivery at info@lynxdesignstudio.com or (877) 872-8857. Before we can process your claim, we will request the following information:

Clear images of the damaged, defective, or incorrect item.
Images of the packaging from all sides (regardless of the condition of the packaging).
All labels on the box and item.
Proof of delivery (signed shipping documentation, if available).
Items without their original packaging are ineligible for return.

Once we have the required information and documents, we will determine the best course of action. Processing time for a claim can take 2-3 business days once all documentation and photos are received. Special order or made-to-order items may take longer. Our team will keep you informed on the process and what the next steps will be.

At Madern by Lynx Design Studio+, we work with the best manufacturers and freight carriers to ensure that your items arrive at your home safely and undamaged. In the unlikely occurrence that your item arrives damaged, defective, or incorrect, we will immediately work to repair, discount, replace or refund your item. You may be responsible for return shipping charges depending on the situation. Please note furniture items and made-to-order artwork may have the ability to be repaired by a qualified technician. Our ability to offer a replacement is contingent on a repair technician's confirmation that the item cannot be repaired back to factory standards. If a repair technician deems the item was successfully repaired back to factory standards, the item will not be eligible for a replacement. We reserve the right to determine the appropriate solution in accordance with standard practices within the furniture industry.

Proof of Purchase

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

Original paper or gift receipt
Electronic receipt
Original packing slip (with order number visible)
Order number

Refunds

Original receipt — Returns with the original receipt will be refunded in the original form of payment.
Original packaging - Returns must be returned in their original packaging.
Shipping and processing fees are NONREFUNDABLE.
Restocking fees apply.

Missing or Incorrect Items

If an item is missing or incorrect, please contact our claims team within 48 hours of receipt of delivery at info@lynxdesignstudio.com or (877) 872-8857. We will promptly investigate the situation and provide a resolution at our sole discretion. Madern by Lynx Design Studio+ is not responsible for any misplaced or stolen packages. Please note that if we have signed documents or photo proof of delivery confirming that the item has been delivered to the specified address, Madern by Lynx Design Studio+ is not responsible for the item and will not process a refund or replacement.

If your item is approved as incorrect, we will provide you with instructions on where to ship the item back. Once we receive your incorrect item, we will send out a replacement item. Incorrect item claims reported after 48 hours of your item's arrival will be declined.

Price Adjustments

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

Start Return Process (for UPS drop-off)

Begin the return process by giving us some details of the reason for your return. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.

Depending on the reason for return, you may be responsible for return shipping costs.

Return item(s) must have originally been shipped to the United States only.

Cancellation - Unshipped

You can cancel your order for a full refund before the order is set up for shipment. Please note this does not apply to Custom Orders or Made-to-Order items.

Cancellation - Shipped

You can cancel your order once it has been set up for shipment, however, please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders. Custom orders and Made to Order Items cannot be cancelled after 48 hours.

Cancellation - Custom Orders

Custom items are not eligible for cancellation.

If you have already received your order, please refer to the Return Policy above as a cancellation is no longer available.

International Orders

All international orders are final sale and not eligible for a replacement. In the unlikely occurrence that your item arrives damaged, defective, or incorrect, we will immediately work to repair, discount, or refund your item.

DISCLAIMER: Different computers and web browsers display colors differently. We are not responsible for variations in color between the product you receive and the product shown on our site. Similarly, all items made from natural products (including but not limited to: wood, marble, limestone, alabaster, glazed ceramic, etc.) will have natural variations and no two items will look identical. These variations are expected and will NOT be considered defects, damages, or incorrect items.

Madern by Lynx Design Studio’s decisions regarding claims made to the company are final and shall be governed by our Damages Policy. Once Madern by Lynx Design Studio+ has resolved a claim it will not be reopened. Any damages or wear and tear of items occurring beyond the specified 5-day timeframe are not the responsibility of Madern by Lynx Design Studio+. We appreciate your understanding and cooperation regarding these policies.

Contact Us

In the U.S., you can call us at 877.872.8857 or send us an email.

Effective Date: September 1, 2021, Revised December 13, 2024