Shipping + Returns

Shipping Cutoffs

Know when you need to place your orders to ensure they'll be delivered in time.

We cannot guarantee delivery for furniture and other large items delivered by truck.

Shipping Types

Our products are delivered in the following ways:

Ready to Ship

Ready to ship shipping times are estimated and may be subject to time frames based on warehouse and carrier speeds and scheduling. Please allow transit time for your item to arrive. A customer service team member will communicate the most up to date information for delivery and shipments and extended lead times on each order. ***DUE TO MANUFACTURER OVERLOAD, SOME ITEMS MAY EXCEED 15 DAYS TO SHIP***

Truck Delivery

Truck delivery, including Curbside and Threshold delivery for most furniture and other items that exceed parcel carrier shipping weight limits;
- Please note, items shipping for free are for Curbside or Threshold delivery only. Curbside delivery is defined as a signature-required delivery to your driveway and Threshold delivery is defined as signature-required delivery to your front porch, garage or first dry area outside of your home. Curbside and Threshold delivery carriers will NOT carry your delivery up-stairs or enter your home under any circumstance.
  - Freight company will make every effort to call and schedule the delivery in advance.
  - Orders that customers request be held at the freight company's facility due to prolonged unavailability may be subject to storage charges.
- We offer White Glove Delivery (inside delivery) on most items, and this is an upgrade to your purchase and please contact us before or after making your purchase for associated costs and we can coordinate this to be added to your order if desired.
- Curbside, Threshold and Premium White Glove Delivery Service will require you to make an appointment for delivery (signature required) and you will be responsible for any storage fees or held shipment charges for deliveries not scheduled in a timely manner.
  - All freight deliveries (including White Glove Delivery) require a signature at delivery. Freight deliveries requiring a signature at delivery will require verification of contact information provided with your order. Initial contact will be made via email to verify contact information. If we do not receive a response after several email attempts, we will then contact you via the phone number provided with your order. If we are unable to confirm your contact information within 7 days from placement of order, we reserve the right to cancel your order.
  - If you choose to accept the delivery without signing for it, it will void your ability to file a freight damage claim if damage is found after opening your package. See below for additional information regarding “Delivery Issues”.
  - Shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary based on Delivery Service schedules.
  - Lynx Design Studio, LLC, nor our affiliated brands Shop Madern or Madern Kids are NOT responsible for any incurred storage fees or held shipment charges should you choose to delay shipment. Lynx Design Studio, LLC is NOT responsible for any charges due to shipping arrangements made without approval from our shipping department.
  - Should storage charges or any other charges incur due to arrangements made without our authorization, Lynx Design Studio, LLC will send you an invoice via email for reimbursement of these expenses. All storage expenses incurred must be paid in full prior to final shipment of your product.

Parcel Delivery

Parcel delivery, including USPS, UPS and FedEX to your delivery address. Some items ship from overseas. Those packages will utilize global carriers.

Free Shipping (Excludes Alaska and Hawaii)

DELIVERY TO THE LOWER 48 US STATES:

All orders over $49 enjoy FREE SHIPPING with delivery to an address within the 48 contiguous states.

DELIVERY TO ALASKA AND HAWAII:

Parcels shipping to Alaska and Hawaii are charged on a flat rate depending on weight.

Please note, furniture, artwork and any items weighing over 40 lbs cannot be shipped to ALASKA and HAWAII without requesting a quotation in advance of ordering.

Standard Shipping

Most items ship from our suppliers warehouse and arrive within 5-10 business days of receiving your order.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Next Day Shipping* (small parcel)

For an extra charge of $25 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

If we receive your order by 3pm EST Monday through Friday, you'll receive your order the next business day; orders placed Friday after 3pm EST through Sunday will arrive on Tuesday.

Flat Rate Shipping

With Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Truck Delivery usually includes our Threshold and White Glove Service - items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled. Additional fees may apply depending on circumstances and location.

Flat Rate items that do not include White Glove Service are select lighting, oversized mirrors, oversized artwork, rugs and headboards that need to be attached to a bed frame.

Fees

Flat Rate fees, Ship to Store fees, and/or parcel carrier delivery and processing charges are shown at check out and will be applied in the Checkout Payment + Review page.

*Note: Standard shipping and processing charges are applied for each delivery address on an order. Next Day Delivery service is not available for some oversize items, Premium In-Home White Glove Delivery items, out of stock items, items on backorder, or for items shipped directly from the manufacturer. Please email info@lynxdesignstudio.com for more information.

Delivery Surcharges

Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.

International Shipping

International Shipping

Please contact us for international shipping rates prior to placing your order.

Cost of shipping to International destinations does not include the cost of taxes, tariffs or other customs fees. All taxes, tariffs and other customs fees are the responsibility of the receiver. Please note, furniture and items weighing over 40 lbs cannot be shipped to International destinations without requesting a quotation in advance of ordering.

International shipping lead times can be longer than the domestic lead times listed on the product page.

Delivery Issues

For Parcel Packages (those that ship via UPS, FedEx or DHL): If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider and email us with a package photo at: info@lynxdesignstudio.com. We’ll work with the manufacturer to resolve the issue. We suggest you always be present for delivery.

For Freight Deliveries (Large Furniture Items, Custom Artwork, etc): For any deliveries via a freight carrier (Curbside, Standard, White Glove, etc.), we ask that you please open and inspect all packages before signing for the package with the delivery carrier. In most cases, a signature confirms that the product arrived in acceptable condition, waiving rights to a damage claim. If you notice damage after signing for the package, please take photos of the product and its package and email us immediately at info@lynxdesignstudio.com or within 24hrs of the delivery time. You must keep the product original packaging so the product can be returned or it will not be returnable. Custom and Made to Order items are not returnable, but we will work with you to resolve flawed, damaged or defective items sent from the manufacturer. All freight deliveries will require you to be present to sign for them.

Please allow 1 business day for our support team to respond.

Sales Tax

Sales tax on the merchandise total is charged for items shipped to the following states and US territories - State of Michigan*. Because sales or use tax was not collected on your purchase from Shop Madern and the purchase is not exempt from State sales or use tax merely because it is made over the internet or by other remote means, and each State requires purchasers to report all purchases taxable in the State for which no tax was collected by the retailer and the buyer to pay tax on those purchases made.

States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Madern by Lynx Design Studio+ and the local sales tax of the delivery destination is also charged. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.

Returns

At Madern by Lynx Design Studio+, we take great pride in the quality of our merchandise. Most items are eligible for return within 15 days of purchase or delivery for a refund of the merchandise value. Some exclusions apply. Please contact us within 5 days regarding defective or damaged merchandise. Proof of purchase is required for all returns. Please review our full return policy, including items ineligible for return, before starting the return process.

If you would like a return to your original form of payment, we charge a restocking fee equal between 10% - 15% of the item’s full retail price before discounts or promotions and 25% for oversized items and some brands, and this rate mainly applies to sideboards, cabinets, chairs, lounge chairs, sofas, daybeds, beds, etc or special handling/fragile shipping items.

For oversized items: Round trip shipping and handling are deducted for all oversized items returns.

For other items: Return trip shipping costs are deducted from the total refund for all returns.

In either case, we do not reimburse for the original cost of shipping that was involved, even if it was a "Free Shipping" item.

Ineligible Items

Final sale items
Made-to-Order (MTO) items - Made to order items begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returns or refunded at any time.
Made-to-Order Artwork - Made to order Artwork production begins 48 hours upon order placement and are built to your specifications. As a result, the item(s) cannot be canceled, changed, returned or refunded at any time.
Items damaged through normal wear and tear.

Ways to Return

By mail — Items shipped by mail can be returned by mail. You will be responsible for return shipping and processing costs, unless the item was shipped damaged.
By phone — Furniture and other large items not delivered by mail must be arranged for return over the phone by calling 877.872.8857. You will be responsible for return shipping and processing costs, unless the item was shipped damaged.

Start a Return

Contact us for assistance with your return. Pack your item(s) safely in the original box and packaging. You will be responsible for return shipping and processing costs, unless the item was shipped damaged.

Proof of Purchase

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

Original paper or gift receipt
Electronic receipt
Original packing slip (with order number visible)
Order number

Refunds

Original receipt — Returns with the original receipt will be refunded in the original form of payment.
Shipping and processing fees are nonrefundable.
Restocking fees may apply.

Price Adjustments

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

Start Return Process (for UPS drop-off)

Begin the return process by giving us some details of the reason for your return. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.

Depending on the reason for return, you may be responsible for return shipping costs.

Return item(s) must have originally been shipped to the United States only.

Cancellation - Unshipped

You can cancel your order for a full refund before the order is set up for shipment. Please note this does not apply to Custom Orders.

Cancellation - Shipped

You can cancel your order once it has been set up for shipment, however please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders. Custom orders and Made to Order Items cannot be cancelled.

Cancellation - Custom Orders

Custom items are not eligible for cancellation.

If you have already received your order please refer to the Return Policy above as a cancellation is not longer available.

Contact Us

In the U.S., you can call us at 877.872.8857 or send us an email.

Effective Date: September 1, 2021, Revised January 1, 2024